Most people go into foodservice to create profitable businesses. Yes, it's still about the food, but ultimately, businesses need to maintain healthy margins to survive in this highly competitive market. Earning repeat customers is one of the best ways to establish a well respected and growing restaurant brand.
What makes your guests come back? Some things are obvious, like food, service, perceived value, and creating special experiences. Even a sense of community and belonging help garner raving fans. But not many folks think of tableware, even though it plays a huge role in cementing positive perceptions and experiences for your guests. Let's take a look at how it can help customer retention efforts at restaurants.